Client Services Manager

WHO WE ARE

We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we are excited to be playing our part in bringing the magic of cinema into people’s lives.

We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.

DMS is a place where our clients feel looked after, where they trust our ability to deliver and come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivery consistency of work and quality of service.

Founded in 2002, our headquarters are in London with offices also in Los Angeles, Sydney and Toronto. We are part of the AKA Group of agencies.

WHAT WE DO

We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.

THE OPPORTUNITY FOR YOU

We are seeking a Digital Client Services Manager to oversee the relationship between DMS and our client base, whilst managing an expert internal team. The role involves maintaining the excellent service we provide to deliver on time and efficiently. The Digital team oversee our Panther Online platform for UK marketing distribution, maintain and provide development support for our range of bespoke client portals and provide post-production services. You will work closely with clients to understand their objectives, provide strategic guidance, and coordinate with internal teams to execute projects on time and within budget. Additionally you will actively promote growth within the team and pursue these growth opportunities.

THE ROLE

The Client Services Manager will act as the primary point of contact for assigned clients, building strong relationships based on trust, communication, and excellent service. This individual will also lead and nurture a small team, helping with development talent and driving new business.

  • Understand client objectives and develop digital strategies and solutions to meet their needs
  • Work hand-in-hand with internal teams including product managers, developers, Digital Producers and technical support to develop and deliver a high quality service across our key department competencies
  • Hold a pivotal role in shaping and growing the relationship with key accounts and be confident working with senior stakeholders within our client services business
  • To identify and pursue growth opportunities and take responsibility for the team meeting their objectives
  • To be confident in managing a team and overseeing the day to day running of the accounts
  • Provide project updates to senior management and to present relevant reports internally and externally
  • Embrace and maintain a best-practice approach and ensure this is adopted across the department
  • Ensuring the adequate level of resources are in place to support the team requirements
  • Ensure effective communication with the operational teams across the business to prioritise workload and deliver to tight deadlines
  • Identifying new emerging technologies and workflows to increase efficiencies within the department
  • Prepare all necessary information for the purposes of client billing and the raising of invoices where appropriate
  • Be responsible for recognising and nurturing opportunities for growth

If you are passionate about the digital world, thrive in a fast-paced environment, and are committed to delivering exceptional results, we would love to hear from you. Join our team as a Client Services Manager and play a key role in helping our clients succeed in the digital landscape.

Reporting to: Client Strategy Director

Manager Responsibilities: 3 x Digital Producers

Shift Pattern: Monday to Friday, 9:30 AM – 6:00 PM

REQUIREMENTS

  • First class communication skills with the ability to forge strong client relationships
  • A problem-solving ability with a results-orientated mindset
  • Knowledge of post-production workflows and digital file delivery an advantage
  • Experience dealing with publicity and marketing teams of film studios
  • Understanding of online platform development requirements and the ability to communicate effectively with product managers and developers
  • Flexibility and resilience to successfully adapt to changing and challenging situations
  • Ability to work in a highly creative but fast-paced, deadline driven environment
  • A proven track record in developing positive working relationships with both internal and external contacts at all levels and being a strong influencer
  • Experience of winning new revenue streams and understanding revenue targets
  • Working hours may need to be flexible to meet delivery deadlines with global clients

PLEASE APPLY HERE

 
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