Client Services Manager (Media Intelligence)


At DMS, we are proud to not only have weathered the storm of the last few years, but grown with it and we are continue moving forward with optimism and excitement as we enjoy the next phase of our growth and continue to build on our successes so far.

We are looking for like-minded talented people who want to be part of our journey. It’s going to be another very big year for us and we want you to play a role.

We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we are excited to once again be playing our part in bringing the magic of cinema into people’s lives.


We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do. DMS is a place where our clients feel looked after, where they trust our ability to deliver and come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivery consistency of work and quality of service. Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.


We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content and evaluate its media reach.


DMS is a leading provider of media monitoring and social insight services both in the UK and Internationally, working predominantly with clients in the film and music industries.

We are looking for an experienced dynamic, independent professional with proven management ability and excellent communication skills.

As Client Services Manager for DMS’ Media Intelligence team, you will be responsible for managing the client services team and will work with the senior management to ensure the continued growth of the department.

You will be confident, outgoing and comfortable liaising with senior personnel in major entertainment companies.

A background in media monitoring and/or social insights would be an advantage although not essential for the right candidate.


  • Strategic point of contact for senior clients and establish strong relationships
  • Manage and support a team of UK and International Account Managers
  • Work closely with the senior management to deliver continued commercial growth, identifying opportunities and meeting sales objectives
  • Attend client meetings both current and prospective
  • Identify commercial opportunities within existing client base to increase revenue
  • Ensure that managers are fully trained and demonstrate excellent customer service


  • Proven track record of managing major accounts in a relatable industry or field
  • Excellent verbal and written communication skills
  • Comfortable presenting and pitching to clients
  • Experience of managing, motivating and mentoring a growing team
  • Excellent interpersonal skills


  • Previous experience of working in the media intelligence industry or an entertainment focused agency
  • An understanding of social media insights
  • Ability to knowledge share on a continuous basis as we continue the internal learning culture we currently have in place within the department
  • An interest in movies and the film industry


Statutory pension contributions

Annual Learn a Skill/personal development contribution

Subsidised gym membership

Season ticket loan

Full stocked daily breakfast pantry and monthly lunch treat

Perkbox platform (includes monthly free cinema tickets, weekly hot drink at Caffe Nero, access to free learning platforms, employee assistance programmes and much more)

Online training platforms

Friends and Family theatre ticket offerings

Holiday buy/sell options

Long service award/holiday entitlement increase

Ride to Work scheme


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