Client Services Manager – Digital

Description
ROLE: CLIENT SERVICES MANAGER-DIGITAL
REFERENCE: DMSCSMD
DEPARTMENT: CLIENT SERVICES
LOCATION: LONDON BRIDGE, SE1
POSTED: NOVEMBER 2022

At DMS, we are proud to not only have weathered the storm of the last few years, but grown with it and we are continue moving forward with optimism and excitement as we enjoy the next phase of our growth and continue to build on our successes so far.

We are looking for like-minded talented people who want to be part of our journey. It’s going to be another very big year for us and we want you to play a role.

We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we are excited to once again be playing our part in bringing the magic of cinema into people’s lives.

WHO WE ARE

We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.

DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service.

Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.

WHAT WE DO

We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.

ABOUT DIGITAL MEDIA SERVICES

Founded in 2002, DMS is a full-service creative digital agency, providing content production, management, localisation, distribution and media monitoring for global entertainment, arts and culture, lifestyle and sports brands. Headquartered in London, with offices in Los Angeles and Sydney, DMS’ clients include all the major feature film studios, leading film distributors, broadcasters, sports associations and brands.

PANTHER ONLINE

DMS provides leading marketing content asset management services to major film studios from its central London base. Our expert teams provide a full range of encoding and delivery options for assets that are shared with journalists and broadcasters in a secure environment.

THE OPPORTUNITY FOR YOU

We are seeking a Digital Client Services Manager to oversee the relationship between DMS and our client base, whilst managing an expert internal team. The role involves maintaining the excellent service we provide to deliver on time and efficiently.

THE ROLE

The ideal candidate will:

  • Hold a pivotal role in shaping and growing the relationship with these key accounts and be confident working with senior stakeholders within our client services business
  • Confident in managing a team and overseeing the day to day running of the accounts
  • Provide project updates to senior management and to present reports post launch to the client
  • Embrace and maintain a best-practice approach and ensure this is adopted across the department
  • Ensuring the adequate level of resources are in place to support the team requirements
  • Work alongside existing account managers to organise resources and share knowledge
  • Ensuring effective communication with the operational teams across the business to prioritise workload and deliver to tight deadlines
  • Identifying new emerging technologies and workflows to increase efficiencies within the department
  • Prepare all necessary information for the purposes of client billing and the raising of invoices where appropriate
  • Be responsible for recognising and nurturing opportunities for growth

THE SKILLS YOU WILL NEED

  • First class communication skills with the ability to forge strong client relationships
  • A problem-solving ability with a results-orientated mindset
  • In depth knowledge of post-production workflows and digital file delivery essential
  • Flexibility and resilience to successfully adapt to changing and challenging situations
  • Ability to work in a highly creative but fast-paced, deadline driven environment
  • A proven track record in developing positive working relationships with both internal and external contacts at all levels and being a strong influencer
  • Working hours may need to be flexible to meet delivery deadlines with global clients

HOW TO APPLY

Please apply via the link below

REQUIREMENTS

  • In depth knowledge of post-production workflows and digital file delivery essential

PLEASE APPLY HERE

 
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