The purpose of this role is to collaborate, organise, maintain and oversee key elements of The DMS’s infrastructure to ensure stable operation and growth. This includes developing, maintaining, supporting and optimising key functional areas (Network Infrastructure, Server Infrastructure, Storage, Backup Strategies, Disaster Recovery and Telecom systems).
WHO WE ARE
We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.
DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service.
Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.
WHAT WE DO
We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
LOCALISATION SERVICES
DMS delivers a full range of adaptation and localisation services to major film studios across the globe from its central London base. Our services include subtitling, dubbing, editing, colour-grading and visual effects for promotional materials to support worldwide feature film releases for use in cinema and online.
THE ROLE
Collaborate, organise, maintain and oversee key elements of The DMS’s infrastructure to ensure stable operation and growth. This includes developing, maintaining, supporting and optimising key functional areas (Network Infrastructure, Server Infrastructure, Storage, Backup Strategies, Disaster Recovery and Telecom systems).
Maintain The DMS’s infrastructure and mixed server estate which includes Windows Servers, Linux Servers, and VMs. Working as part of the Infrastructure, Networking and Security team, focusing on core aspects of both internal and client IT systems.
Supporting the first- and second-line teams as required.
MAIN TASKS
- Responsible for DMS production department which includes but not limited to Motion Graphics, Technical Operations, Audio Dubbing and Quality Control
- Responsible for The DMS’s mixed server estate which includes Windows & Linux
- Participate in IT strategic planning activities that reflect the vision of the Company
- Research and recommend solutions that circumvent potential technical issues
- Provide high levels of customer service
- Collaborate with the IT Support team and other internal departments to carry out infrastructure improvements & changes and to troubleshoot any issues
- Architect, execute, test and deliver innovative solutions, keeping up with our evolving industry and ensuring we’re ahead of the curve
- Contribute to deployment of systems and network integration as required
- Continuously improve and optimise aspects of the IT infrastructure and security operations including development or related IT security policies and other relevant processes and standards
OTHER DUTIES
- Cover for absent staff in the team within the remit of the job accountabilities
- Undertake ad hoc projects and administrative tasks that are relevant to the operation of the department
- Attend relevant training identified to ensure duties are performed efficiently
- Occasional out of hours maintenance
RESPONSIBILITIES
- The delivery of IT infrastructure and security projects
- The provision, availability, planning and maintenance of infrastructure services, ensuring compliance with internal and industry policies and processes
- Ensuring user satisfaction through 2nd line support
REQUIREMENTS
SKILLS & EXPERIENCE
- Strong working knowledge of Adobe Suite and different plugins associated with Adobe Suite
- Solid working knowledge of mac OS, Linux and Windows
- Strong working knowledge of different workflows for Motion Graphics, Technical Operations, Audio Dubbing and Quality Control
- Extensive working knowledge of networking disciplines including IP routing, VPNs and VLANs
- Working knowledge of Virtualization, VMware and Hyper-V is desirable
- Experience of Linux
- Experience in IT infrastructure and security protocols is desirable
- Key infrastructure services including AD, DNS, DHCP
- Working knowledge of Azure including AAD, another area of growth in our business is desirable
- Confident in managing multiple projects at any one time
- Excellent problem-solving skills