Media Insights & Analysis
HAWK ONLINE’s Social Media Listening service offers clients an opportunity to gain a deeper level of understanding of what is being said about their brand, product or service, and competitors providing access to a level of data that can help guide strategic and marketing decisions.
Our social media insight reports cut straight to the core of what your audience is saying – to know who is talking about you, how you are perceived, what instigates conversations and much more.
Social insights reports can be used to monitor current campaign activity, shape strategic decisions, and future campaign planning, improve customer service and help with crisis management.
Highlights of our listening service include:
- Identification of online influencers
- Twitter audience access
- Emoji recognition
- Integration with our traditional monitoring services when looking to measure PR success of campaigns